Frequently Asked Questions
Quick answers regarding our physical products and policies.
Where do you ship?
We ship exclusively within the United States (all 50 states). We do not offer international shipping at this time.
What is the shipping cost?
We charge a flat rate of $7.68 for all orders nationwide, regardless of the package size.
How long is delivery?
Orders typically arrive within 4–10 days (1-3 days for processing + 3-7 days transit time).
Can I return an item?
Yes. You have 21 days from delivery to request a return. We provide a free prepaid shipping label.
Which payments are accepted?
We accept Visa, MasterCard, American Express, and Discover via our secure checkout.
What if my order is damaged?
Please email us immediately with photos. We will arrange a replacement or refund for damaged goods.
Fibracast LLC
705 Palomar Airport Road, Suite 200, Carlsbad, CA 92011
Entity Number: 202016110461