Privacy Policy

Last Updated: December 10, 2025

At Fibracast LLC, safeguarding your personal information is a core commitment. This document explains how we collect, process, share, and protect your data when you visit our website or purchase our physical products.

Data Controller Information:

Fibracast LLC

705 Palomar Airport Road, Suite 200, Carlsbad, CA 92011

Email: [email protected] | Phone: (760) 438-2000

1. Data Collection

We collect specific categories of data to ensure efficient order processing:

  • Identity & Contact Details: Names, delivery addresses, billing addresses, emails, and phone numbers.
  • Order History: Details regarding the physical items you have purchased, returns, and any support correspondence.
  • Payment Data: Financial transactions are managed by secure third-party processors (e.g., Stripe). We do not store full credit card numbers; we only retain transaction IDs and payment status.
  • Technical Data: IP addresses, browser types, and site usage patterns collected via cookies to improve site performance.

2. How We Use Your Data

Your data is used for legitimate business operations, including:

  • Order Fulfillment: processing payments, shipping goods, and handling refunds.
  • Customer Assistance: Responding to inquiries about your orders.
  • Platform Security: Preventing fraud and ensuring secure transactions.
  • Notifications: Sending order confirmations and shipping updates.
  • Marketing (Optional): Sending promotional offers only if you have explicitly opted in.

3. Consent

By finalizing a purchase, you imply consent for us to use your data for that specific transaction. For marketing emails, we require your express permission. You may withdraw this consent at any time by using the “Unsubscribe” link in our emails or contacting us directly.

4. Sharing of Information

We respect your privacy and do not sell your data. We share information only with essential partners:

  • Payment Gateways: To authorize charges securely.
  • Shipping Carriers: To deliver your physical packages (e.g., UPS, USPS).
  • Service Providers: For website hosting and email services under strict confidentiality.
  • Legal Authorities: If required by law.

5. Data Retention

We keep your data only as long as necessary. Transaction records are generally retained for up to 7 years for tax and legal compliance. Marketing data is deleted once you opt out.

6. Security Protocols

We utilize industry-standard encryption (SSL/TLS) and access controls to protect your information. However, no method of transmission over the internet is completely infallible, and we cannot guarantee absolute security.

7. Cookies

We use cookies to maintain cart functionality and analyze site traffic. You can disable cookies in your browser settings, though this may impact the checkout experience.

8. Your Rights

Depending on your location, you have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections to inaccurate data.
  • Request deletion of your data (subject to legal retention requirements).
  • Opt-out of marketing communications.

Please contact [email protected] to exercise these rights.

9. Age Restriction

Our website and products are intended for adults. We do not knowingly collect data from individuals under the age of majority.

10. Policy Updates

We may modify this policy occasionally. Any changes will be effective immediately upon posting the updated date at the top of this page.

Contact Us

Fibracast LLC

705 Palomar Airport Road, Suite 200

Carlsbad, CA 92011

Entity Number: 202016110461

Phone: (760) 438-2000

Email: [email protected]